To request the closure of your account, please send an email to email@example.com. However, it's essential to be aware of specific nuances related to this request.
If you have utilized your account in compliance with the Monetary and Financial Code, we can deactivate your account, meaning it will no longer be accessible or active for future transactions. However, we are obliged to retain the information associated with your account for a period of 5 years following your last transaction, in line with the legal obligations we are subject to.
On the other hand, if your account has not been used in alignment with the Monetary and Financial Code, and you wish to close it, it's crucial that you explicitly request this by emailing us at the provided address.
We understand that these regulations might seem restrictive, but they are in place to ensure safety and regulatory compliance, protecting both our platform and our users.