The time needed to validate your account can vary based on the number of requests we are processing at any given time. Although we often manage to perform the verification on the same day, there are times when the process might extend up to 72 hours.
Why might the account validation take up to 72 hours?
Several factors can impact the speed of validation. These factors include the volume of pending requests, in-depth security checks, and other procedures necessary to ensure compliance with regulations. Despite these variables, we always strive to provide a swift service without compromising our security and compliance standards.
How can I expedite the validation process for my account?
While we make every effort to carry out validations promptly, here are some recommendations to facilitate and expedite the process:
- Ensure that the information provided is accurate and matches the data on your official documents.
- Submit clear and readable copies of your identification papers.
- Regularly check your email, including the spam folder, in case we send you messages asking for additional details or clarifications.
- Always be prepared to respond swiftly to any further information requests from our side.
If you have concerns regarding the status of your account verification, do not hesitate to contact our support team. We are here to assist you and answer all your questions.