Changing your email address is a significant step, and we want to ensure that this change is made securely to protect your account. Here's how to proceed:
1. Drafting Your Request:
- Send an email from your current email address associated with your account to: email@example.com.
- Clearly specify in the email body that you wish to change your email address.
2. Supporting Documents to Attach: For identity verification and security reasons, you need to provide the following items:
a. Photo of your ID: - Take a clear photo of your valid identification. - On a sheet next to, handwrite: "I wish to change my email address from [your old email address] to [your new email address]. Date: [today's date]." - Sign this handwritten statement. - Ensure both items (ID and statement) are clearly visible in the same photo.
b. Verification Selfie: - Take a selfie holding both your ID and the handwritten statement. Ensure the details are readable.
3. Response from Our Team: Once we receive your email and supporting documents, our support team will assess and process your request. Once the change is made, you will receive a confirmation email.
4. Need Additional Assistance? If at any point you have questions or face challenges during the process, don't hesitate to contact us. We're here to help and ensure an optimal user experience.